Get in Touch With Us
Questions, corrections, feedback — whatever brings you here, this page explains how to reach the team behind New Online Casinos and what happens once you do. We cover anonymous and offshore casinos for Australian players, and we take the accuracy of that information seriously. Reader input helps us keep it that way.
How to Contact Us
Email is the best way to get a message to us. Write to us at [email protected] and a member of the team will read your message personally. We aim to reply within two working days. If your enquiry is detailed or needs to be passed on internally, it may take a little longer — but we will always follow up.
To help us respond quickly, it is worth including a short description of what your message is about in the subject line. A note on the nature of your enquiry — whether it is a factual question, a correction request or something else — means we can direct it to the right person straight away.
What We Can Help With
There is no wrong reason to get in touch. The most common types of messages we receive are listed below.
- Content questions — If something on the site is unclear, or you want to know more about a topic we cover, ask us. We are happy to explain our reasoning or point you toward a relevant page.
- Accuracy and corrections — Spotted something that looks out of date or factually off? We take accuracy seriously and treat every correction flag as a priority. Please include the page URL and the specific detail you believe needs reviewing.
- Feedback and suggestions — Thinking of a topic we have not covered yet, or a way we could make the site more useful? We genuinely read these messages and factor them into what we work on next.
- Editorial and partnership enquiries — If you represent an organisation and would like to discuss a potential working relationship, introduce yourself and describe what you have in mind. We review all serious approaches.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, please mention this in your message. We will point you toward appropriate support services in Australia.
What We Do Not Handle by Email
A few things worth being clear about upfront, so your time is not wasted:
- We are a comparison and review site, not an operator. We cannot access player accounts, process withdrawals or resolve disputes with a casino on your behalf.
- Requests for legal or financial advice fall outside what we can offer. For those, a qualified professional in Australia is the right resource.
- Paid content placements are considered through our editorial enquiries process above — unsolicited link insertions or guest posts are not accepted.
What Happens After You Send Your Message
Every message is read by a real person. We do not use automated responses in place of a genuine reply. Once your email arrives, it is reviewed and, where needed, assigned to the team member best placed to help. You can expect to hear back within two working days under normal circumstances.
If you are flagging a factual error on one of our pages — for example in our guide to non-GamStop casinos — we will review the relevant content and update it where the concern is supported. We will let you know the outcome either way.
Our Editorial Standards
New Online Casinos researches and reviews offshore casinos that accept Australian players. Our comparisons are based on verified information: licensing status, payment options, game ranges, bonus terms and the practical realities of playing from Australia. We do not invent data, and commercial relationships between this site and the casinos we cover do not determine how we rank or write about them.
Reader feedback has improved the accuracy of our content more than once. If you believe something we have published is misleading, incomplete or simply wrong, we want to know about it — and we will act on it if the evidence supports doing so.
A Few Things That Help Us Respond Faster
- Include the URL of the specific page your message relates to.
- Be as specific as possible about what you found, what you expected and what the discrepancy is.
- If your enquiry is time-sensitive, say so in the subject line.
We appreciate you taking the time to visit this page. Whether your message is a quick question or a detailed correction, we look forward to hearing from you.